Refund & Cancellation Policy
Airplay Inflatables understand that sometimes plans change and that it may become necessary to amend or cancel your booking. Our refund and cancellation policy details any cancellation fees that may be due and payable or if any refunds would be due.
Our refund and cancellation policy applies to all our bookings and accompanies our hire Terms & Conditions Policy.
On booking equipment (inflatables ,soft play, garden games etc) with us (Airplay Inflatables) you have the right to cancel and receive any payment less booking fee back within 7 days of making your booking, unless your booking is received within 7 days before your event then you can only change the item or date, no refund will be made.
If you wish to change the equipment that has been hired this must be done with a minimum of 7 days notice and is subject to availability at the time of change.
Booking Fee
Your booking fee payment is non — refundable and covers our administrative costs when reserving your date and assets / equipment. Please see below for more information on circumstances where this may be refunded
Booking fees are to be paid within 24hrs of making a booking. Airplay Inflatables can not hold any dates for assets / equipment without a booking fee being paid.
Airplay Inflatables will send a reminder email if no booking fee payment has been received after 24 hrs. Should we not receive your booking fee payment after 3 working days Airplay Inflatables reserves the right to cancel your booking and release the date and or assets available to be booked by others.
Cancellation by Airplay Inflatables
It is very rare for us to have to cancel a booking, but sometimes we are forced to due to circumstances that are beyond our control. Cancellation due to reasons beyond our control (except for weather please see below) a full refund of any monies paid including any booking fee, i.e but not exhausted to vehicle breakdown, equipment breakdown, staff shortages or any other reason, excluding health and safety grounds, lack of space, access, wrong surface type or for not producing if requested acceptable forms of ID, as these are confirmed before booking and are down to the customer to check and confirm.
Cancellation due to Weather
If we, Airplay Inflatables cancel due to poor weather conditions the option of either a new hire date or a full refund including the booking fee will be offered. The booking fee is credited to the customer if the customer chooses to rebook. A new booking date must be set within 3 months of the original booking date and is subject to availability. If the customer fails to book within this time then the booking fee will be forfeited. If the customer cancels due to poor weather a new hire date will be offered or a refund less the £20 booking fee given. Cancellations by the customer due to weather conditions must given at least 1 day before the agreed delivery time. Failure to do so will result in the full hire or package charge payable.
Cancellation by the Customer
All cancellations must be made over the phone by calling 07840 900755 / 01424 731794 during normal office hours of 9am to 8pm. Cancellations cannot be taken by voicemail, text, email or any other methods.
The following charges will apply to all bookings where cancelled by the customer:
- Cancellation for all outdoor equipment bookings.
- Cancellation on the day either at the time of delivery or within 2 hour of the agreed delivery time - 100%
- Cancellation 4 - 6 full days before the agreed delivery date - 50%.
- Cancellation 7 full days before agreed delivery date - No charge except any booking fee paid.
- Cancellation for all indoor equipment bookings.
- Cancellation on the day or after 12pm the day before - 100%
- Cancellation 6 full days before - the day before or 2 full days before - 50%
- Cancellation 7 full days before - No charge except any booking fee paid.
- Cancellation for all event, fun day or corporate / commercial events.
- Cancellation less than 7 days before the event - 100%
- Cancellation less than 14 days before the event - 50%
- Cancellation 14 full days before - No charge except any booking fee paid.
Cancellation due to unsuitable surface or size / Part package cancellation
It is the customers / clients responsibility to measure the size of the area that the bouncy castle, inflatable or soft play will be located, including the venues ceiling height for indoor hires. The bouncy castle, inflatable and soft play size is clearly displayed within the bouncy castle, inflatable, soft play description and its required 'operating area size'. Airplay Inflatables reserve the right to cancel / refuse the setup of a bouncy castle, inflatable or soft play if:
- The setup area is of an insufficient size that is likely to cause injury and / or damage to our equipment.
- The surface type is not suitable for appropriate anchorage and / or likely to cause injury or damage to our equipment.
- The ceiling height within indoor venues is not high enough and / or likely to cause injury or damage to our equipment.
- For any other reason that Airplay Inflatables believe that a bouncy castle, inflatable, soft play or any equipment provided by Airplay Inflatables may or is likely to cause injury or damage to our equipment, the setup location or venue.
Where we are unable to set up the bouncy castle, inflatable or soft play due to issues relating to insufficient area size, unsuitable surface type or inadequate ceiling height the full remaining payment balance will still be payable.
When a bouncy castle, inflatable or soft play is hired as part of a party package but is cancelled due to insufficient area size, unsuitable surface type or inadequate ceiling height the full party package remaining payment balance will still be payable. Other services within the party package will still be provided.
This Refund & Cancellation Policy document was last updated on 16/03/2020